Can I book a one–night stay?
We used to accept one-night bookings on request, however the stringent cleaning guidelines we follow to make our properties COVID secure, make this unviable. There is a minimum two-night stay and any day check-in is available in all properties.
Do I need to pay a deposit and balance?
A deposit of 20% is required within 48 hours of booking and the balance is due four weeks before your start date. If you book within four weeks of travelling, the full amount is payable.
Do I get my money back if I need to cancel?
You can see our full terms and conditions here
What happens if we are ‘locked down’ again and we can’t travel?
Should you or us be prevented from delivering ‘the contract’ (your stay) due lockdown laws in place at the time of your holiday, we follow the CMA guidance and offer either a full refund, open ended credit note or change of dates (the choice is yours). Here’s a link to the current guidance – https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds Should you be unable to stay for any other reason not related to a lockdown restrictions, our normal T&Cs will apply and we advise you to take out insurance (we offer insurance through Booking Protect when booking your holiday).
Can I bring my dog?
We are surrounded by a working farm and have our own animals, so dogs are not permitted in our properties or on site. This includes dogs left in vehicles. Registered assistance dogs are welcome, however please let us know in advance to ensure additional cleaning (at our cost) should we have guests following you in with any allergies.
Do you cater for specific accessibility needs?
Please see the accessibility guides below; these are detailed guides of the accessibility of each lodge. We have several aids to assist guests with mobility needs during their stay including shower stools, toilet frames and mobile ramps (all provided on request at no extra cost).
Will’s Tree House
Can I bring an extra person or infant?
The property should only be used for the maximum number of people stated on our website for that particular lodge. Any additional guests are not permitted as it voids our insurance cover.
Can I arrange an early check in or late check-out?
This is by prior arrangement only and very much depends on availability (if we don’t have guests before or after you). Due to the new stringent cleaning regimes to make properties COVID secure between guests, we’re currently unable to offer any flexibility with check-ins and check-outs in order to maintain the required standards.
Where can I find information about the property’s location?
Please click here for details and map. Detailed directions will be emailed to you 7 days prior to your arrival.
Is the site child-friendly?
Indeed it is – it used to be a day nursery and forest school, so is particularly child- friendly, however we do insist that children are supervised by a responsible adult at ALL times for their own safety.
What is the nearest airport/train station?
The nearest airport is Birmingham International and the nearest mainline train station is Banbury. Due to our remote rural location, public transport from the airport or train station is almost none-existent so we would strongly advise you to either hire a car or taxi.
Do you accept groups, hen parties etc?
Indeed we do, however due to the tranquil nature of our site, the surrounding wildlife and guests staying in our other properties, we politely ask all guests to keep outside noise to a minimum and for no loud music to be played at all times.
What is included in the Welcome Pack?
We leave you 2 pints of milk, tea, coffee, sugar (all individually wrapped for hygiene purposes), a Victoria sponge cake (made by a local baker) and fruit. The fruit is left packaged in the fridge for hygiene purposes and no longer left unopened in the fruit bowl.
Are your properties COVID-secure?
We have a detailed risk assessment to manage the threat of COVID-19. All our staff have undertaken infection control training. We have also gained accreditation from Visit England to certify that all the necessary controls and procedures for cleaning properties between guests are in place.
Can you provide a cot and high chair?
Yes to both and at no additional cost. Just tick the box when you are making your booking. Linen is also provided for cots.
Can I invite family or friends to spend an afternoon or evening with us in our holiday home?
At the current time we ask you not to invite additional guests to join you in your property for a few hours (for a barbecue for instance) as we are trying to keep the site as COVID-secure as we can.
Do you have CCTV on site?
We have CCTV on the roadways on the site for the purpose of safety and security.
Can you provide any extras for our stay, such as flowers or Champagne?
Take a look at our ‘holiday extras’ page here [insert hyperlink]. We’ve handpicked some of the best businesses in the Cotswolds to team up with us and help you add a sprinkle of magic dust to your stay at Winchcombe Farm.
Do you have a waiting list for cancellation?
Yes we do – just drop us an email with the property and dates you would like and we’ll let you know if they become available due to a last-minute cancellation.
What age do you need to be to book?
The lead booker must be aged 18 or over and at least one person staying in your booked cabin should be at least over the age of 18 at the time of the stay.
Can I charge my electric vehicle at the site?
All properties have power points inside that can be used for charging.
Can I arrange for food to be delivered to my lodge?
All major supermarkets deliver to the site. Please provide them with the name of your property and we will direct them.
Can I walk to a pub nearby?
Sort of – the Castle at Edgehill is nearest – but it will take a brisk walker about 1 hour 40 minutes. It’s not advisable to attempt walking to this pub in the dark, as it is along country lanes with no lighting or footpaths.
Can I walk to the nearest shop?
Yes – the quickest route is across the fields and it will take you about 35 minutes. But just remember – it’s uphill on the way back!
Is the hot tub private or shared?
All hot tubs are on your own private decking area outside your cabin.